Boutique Policies

 

 

Booking & Payment

 

Cancellations

Life happens. Please give at least 24 hours' notice to cancel or reschedule. Cancellations made less than 24 hours before your appointment, and no-shows, are charged the full price of the service. That time was reserved for you and rarely fills on short notice.

 

Late Arrivals

Arriving late shortens your session, since it still ends on time out of respect for the next client, and the full rate applies. Arriving more than 20 minutes late is treated as a no-show and charged in full.

 

Payment

A credit or debit card is required to book online. Itemized receipts for HSA, FSA, or insurance reimbursement are available on request; please confirm your coverage with your provider.

 

Gratuity

Gratuity is never required and always appreciated. It is not included in service prices, gift cards, or packages.

 

 

Client Care

 

Your First Visit

Please arrive 5 to 10 minutes early and complete your intake form before your session. A complete, honest health history lets your therapist plan work that is safe and effective for you.

 

Pregnancy

Meridian Room currently does not accept pregnancy clients. However, we can recommend other businesses that are exceptional in catering to an expectant mother.

 

Clients Under 18

All clients under 18 need signed consent from a parent or legal guardian who must remain on site for the entire session. Children under 12 need to have a parent present in the room.

 

Health & Safety

If you are sick or running a fever, please reschedule. Your therapist may modify or postpone a session, or request physician clearance, when a health condition makes massage unsafe.

 

 

Conduct & Valuables

 

Professional Boundaries

All sessions are strictly therapeutic and non-sexual. Inappropriate comments, requests, or behavior end the session immediately, are charged in full, and may result in refusal of future service.

 

Arrive Clear-Headed

Clients who arrive under the influence of alcohol or drugs will be asked to reschedule and charged the full service price.

 

Jewelry & Valuables

We recommend you remove jewelry and other sentimental valuables and leave them at home. Not only will this make your massage experience smoother and more comfortable, it ensures they will not get lost.

We cannot be held liable for any lost or damaged jewelry or valuables should you choose to bring them to your appointment and remove them onsite.

 

Phones & Quiet

Please silence your phone before your session so the room stays calm and uninterrupted. We are located in a shared facility.

Out of respect for the other businesses we ask for as much quiet as possible in the lobby and shared spaces.

 

 

Gift Cards, Packages & Refunds

 

Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash. An unused gift card may be passed along to someone else; just call or email so we can update it. Gift cards do not include gratuity.

 

Packages

Session packages are non-refundable and intended for the purchaser's personal use. As a courtesy, one session per package may be gifted to a friend or family member; please contact us by phone or email to arrange it before booking. Package sessions cannot be shared beyond this, and discounted packages cannot be combined with gift cards, promotions, or other discounts.

 

Refunds

Due to the nature of our business, completed services are non-refundable. If something about your session was not right, please tell us. We would much rather make it right than have you leave unhappy.

 

Questions

Booking a session means you agree to these policies. Questions? Call 417.761.4986 or email inquire@meridianroomwellness.com.