The Meridian Room – Wellness Boutique ("The Meridian Room," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have, whether you are visiting our website, booking a session, or receiving services in our studio.

By using our website or our services, you agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or provide us with your personal information.

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Information We Collect

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Information You Provide to Us

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• Contact details, such as your name, email address, phone number, and mailing address

• Appointment and booking information submitted through our booking partner, MassageBook

• Health history and intake information you share on client intake forms, including relevant medical conditions, injuries, medications, and areas of concern, which we collect solely to provide safe and appropriate care

• Payment information processed through Square or Stripe when you purchase services, packages, memberships, or gift cards

• Communications you send us, such as emails, phone calls, or messages through our website's contact form

• Reviews or feedback you choose to submit

 

Information Collected Automatically

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Like most websites, our site (built and hosted on Wix) automatically collects certain technical information when you visit, including your IP address, browser type, device information, pages viewed, referral source, and the date and time of your visit. This information is generally collected through cookies and similar tracking technologies, including those used by Wix's built-in analytics.

 

How We Use Your Information

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We use the information we collect to:

• Schedule, confirm, and manage your appointments

• Provide safe, personalized massage therapy and bodywork tailored to your health history and needs

• Process payments for services, packages, memberships, and gift cards

• Communicate with you about appointments, promotions, or studio updates (only if you've opted in)

• Maintain accurate client records as required for quality and continuity of care

• Improve our website, services, and client experience

• Comply with applicable laws and respond to legal requests

 

Confidentiality of Health Information

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Information you share on intake and health history forms is treated as confidential and is used only to inform the care you receive. We will not share it with anyone without your written consent, except where required by law or necessary to proetect your health and safety. We hold your records to the same standard of care you would expect from any healthcare provider.

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How We Share Your Information

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We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as MassageBook (booking and client management), Square or Stripe (payment processing), and Wix (website hosting)

• Professionals involved in your care, such as a referring physician, chiropractor, or physical therapist, but only with your consent (for example, for Injury Recovery Program referrals)

• Legal or regulatory authorities, if required by law, subpoena, or to protect the rights, property, or safety of The Meridian Room, our clients, or others

• A successor entity, in the event of a sale, merger, or transfer of business assets

 

Cookies and Analytics

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Our website may use cookies and similar technologies, provided through Wix, to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings, though some site features may not function properly if cookies are disabled.

 

Data Security

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We take reasonable steps to protect the personal and health information you share with us, including limiting access to authorized staff and using reputable third-party platforms (Wix, MassageBook, and Square or Stripe) that maintain their own security safeguards. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

 

Data Retention

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We retain client intake, health history, and appointment records for as long as reasonably necessary to provide continuity of care, meet our business and recordkeeping needs, and comply with applicable legal requirements. You may request that we delete your information, subject to any records we are required to retain by law.

 

Children's Privacy

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Our services and website are not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

 

Your Choices and Rights

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Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of marketing communications. To make such a request, please contact us using the information below.

 

Changes to This Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date.

 

Contact Us

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If you have questions about this Privacy Policy or how we handle your information, please contact us:

• The Meridian Room – Wellness Boutique

• 629 West Walnut Street, Suite 100, Springfield, Missouri 65806

• Email: inquire@meridianroomwellness.com

• Phone: 417-761-4986

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